Privacy Policy for Klino
Effective Date: 1st December 2024
Cheers&Chatter Pty Ltd respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in compliance with Australian law.
1. What Information We Collect
1.1. Personal Information
We may collect the following types of personal information:
- Name, address, email address, and phone number.
- Payment information (processed securely through third-party platforms).
- Details about cleaning service requirements, such as property location and special instructions.
- Feedback, reviews, or complaints provided by you.
1.2. Sensitive Information
We do not collect sensitive information (e.g., health data, racial/ethnic origin) unless explicitly required and consented to by you.
2. How We Collect Your Information
2.1. Directly from You
We collect information when you:
- Register an account on our platform.
- Book cleaning services or subscribe to a plan.
- Contact our customer service team.
2.2. Automatically
We may automatically collect certain data when you use our platform, such as:
- IP address, browser type, and device information.
- Cookies to enhance user experience (see Section 8).
2.3. From Third Parties
We may collect information from third parties, including payment processors and publicly available sources, where lawful.
3. How We Use Your Information
3.1. We use your information to:
- Facilitate and manage cleaning service bookings.
- Communicate with you about your account, bookings, or inquiries.
- Improve our platform and services.
- Process payments securely.
- Comply with legal obligations.
4. Disclosure of Your Information
4.1. We may share your information with:
- Cleaners to facilitate service provision (limited to necessary details).
- Third-party service providers (e.g., payment processors, IT support) under strict confidentiality agreements.
- Authorities if required by law, such as to comply with a court order or investigation.
4.2. We will not sell your personal information to third parties.
5. Data Storage and Security
5.1. We store your data on secure servers and use encryption, firewalls, and access controls to protect it.
5.2. While we take reasonable steps to safeguard your data, no system is completely secure. You use our platform at your own risk.
6. International Data Transfers
6.1. Your personal information may be stored or processed outside Australia if our third-party service providers operate overseas.
6.2. We ensure such transfers comply with Australian laws and that equivalent data protection standards are applied.
7. Your Rights
7.1. Under Australian privacy law, you have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or outdated information.
- Opt-out of marketing communications.
7.2. To exercise these rights, contact us at hello@klino.com.au.
8. Cookies and Tracking Technologies
8.1. Klino uses cookies and similar technologies to:
- Enhance platform functionality.
- Analyze website usage.
- Deliver tailored content and advertisements.
8.2. You can adjust your browser settings to disable cookies, but this may impact your user experience.
9. Retention of Personal Information
9.1. We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
10. Updates to This Privacy Policy
10.1. Klino reserves the right to update this policy at any time. Changes will be effective upon posting on our platform, with the “Effective Date” updated accordingly.
